You have my number and IвЂ™m still waiting for your call, text and email. I asked for it to be escalated only to be contacted by the overall manager who said he would call back and failed to. First impressions count and this is poor. She sold it for speed and itвЂ™s cost them future custom, a poor reputation (The cape is a small community) and this poor review for the sake of clear communication. Contacted sales director with just a lame excuse where it was clear I communicated I could not be in that night as got caught in Chatham and there was a clear question and no reply. Standard negotiation, right? Get a four word text back. Gave her a few hours to reply then texted her again to ask if she managed to work out what she could do. Said she couldnвЂ™t so I asked her what she could do.

Got caught up in work and texted her what I wanted to do and asked If she could run some numbers. Given name of sales manager assuring IвЂ™ll be looked after.

Sales director texted and said they will hold it as I was first to call with definite interest. is not right.Talk is cheap!I'll never step foot anywhere near this dealership again.All of this and more is documented. every 3 days on updates trying to get these records.Finally on 10/5 I got the records e-mailed to me.Disgusting! The length of repair issue is one thing.But, the total lack of communication and lies from the service dept. meeting about the service issues experience.I was told the records need to be processed 1st due to warranty.I agreed and was asked which method I would like for them to be sent to me and I stated e-mail or USPS is fine.I left messeages during August and no response.After Labor Day I contacted Ford Customer Care again on 9/8.During the entire month of September. left me hanging with no callbacks when leaving messages,e-mails,direct contact.It took 3 attempts to repair the vehicle and a month.Due to medical issues it was actually longer because I couldn't drive the vehicle after the 1st repair.I had to contact Ford Customer Care to get any answers on repair progress.This took a total of 4 weeks 6/10-7/24.I requested copies of the repair records from the acting service mgr. While staffing is crucial, the most frustrating piece of this was the severe lack of communication.ДЄbsolutely the worst experience in dealing with a dealership in my life.The service dept. Balise is not forthcoming with their wait times, does not keep you informed, and does not honor appointments. Unfortunately I was unable to tow it to them. I understand the staff shortages, but other dealerships were able to promise me an actual appointment within a week. Avoid this service department at all costs. Finally, one month after the breakdown, on August 24th, I received my vehicle. He informed me that they were severely understaffed and had no estimate for when my vehicle would even be looked at. This cycle continued to several days, at which point he finally confessed to me that they had vehicles that had been there for over THREE MONTHS. I called on the 12th to find a new service manager who told me that appointment on the 11th essentially was useless and meant nothing. The service manager assured me it would be looked at on the 11th. I questioned the wait, but understand the staffing shortages across all industries right now. I was told the soonest appointment time was August 11th.

I had it towed to Balise Ford since it was the closest dealership. Absolute nightmare of a service department. Long and short, knowing what I wanted after doing a good amount of researchвЂ¦I still had a couple questions and got the answersвЂ¦nice to deal with someone who knows their product, real confidence builderвЂ¦there for less and than hour with no rush feeling and had a great timeвЂ¦most of that hour was just talking about life and the MaverickвЂ¦it was almost like the good old days where you felt appreciated and thanked for buying any product never mind a car-truck.ДЄs you know you have many choices where to buy your next Ford, but if you want amazing communication, follow up, knowledgeable team and very very very fair dealвЂ¦Richard Robbie, Commercial Truck Manager or any other of the Balise Ford Team, (doesnвЂ™t feel like a large chain dealership)вЂ¦thank you Richard and team and see you in an few months or less and see you in the spring for more trucks. I made an appointment with Richard and was welcomed right away. We reached out to the dealership and got greeted by a friendly voice, after being asked what were looking for (F350-commerical truck) they transferred me to Richard Robbie. During these unforeseen times, itвЂ™s nice to be treated right and feel special when buying-ordering a new car (big investment these days).

Balise ford hyannis ma service